Question 1

What services do you offer?

Accepted Answer

We offer a wide range of cleaning services tailored to your needs. Our services include residential cleaning, commercial cleaning, short-term rental cleaning, and specialized cleaning services such as deep cleaning, move-in/move-out cleaning, and post-construction cleaning. Each service is designed to provide the highest level of cleanliness and customer satisfaction.

Question 2

What areas do you serve?

Accepted Answer

We proudly serve the east side of the Big Island, from Hakalau to Pahoa. If you're unsure whether we cover your area, please don't hesitate to contact us for confirmation.

Question 3

What cleaning products do you use?

Accepted Answer

We use eco-friendly and non-toxic cleaning products that are safe for both your family and pets. If you have specific cleaning product preferences, we are more than happy to accommodate them.

Question 4

How do you price your services?

Accepted Answer

Our pricing is based on the size of the area to be cleaned, the type of service required, and any additional special requests. We offer free estimates and can provide a quick detailed quote upon request.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

It's entirely up to you. You can choose to be home during the cleaning or provide us with access to your property. Our team is trained to perform their duties with the utmost respect for your home and belongings.

Question 6

How do I schedule a cleaning service?

Accepted Answer

You can schedule a service by clicking the Book Now button at the top of the page, or by calling us directly. We also offer flexible scheduling options, including one-time, weekly, bi-weekly, and monthly services.

Question 7

What is your cancellation policy?

Accepted Answer

We require a 24-hour notice for any cancellations. Failure to provide adequate notice may result in a cancellation fee.

Question 8

How do you ensure quality?

Accepted Answer

Quality is our top priority. Our team follows a detailed cleaning checklist to ensure nothing is missed. After the cleaning, we encourage customer feedback to continuously improve our services.

Question 9

What should I do to prepare for the cleaning service?

Accepted Answer

To ensure the most efficient cleaning, we recommend removing any clutter and securing pets. If there are specific areas you want us to focus on, please let us know in advance.

Question 10

Do you offer any discounts?

Accepted Answer

Yes, we offer discounts for recurring services and referrals. Please contact us for more details.

Question 11

How do I pay for the service?

Accepted Answer

We only accept major credit cards and debit cards. We do not accept cash. A deposit of 50% is due at the time of scheduling the service, and the remaining 50% balance will be charged to the credit card on file immediately upon completion of the job. For recurring services, we may require an advance payment for the first and last cleaning sessions.

Question 12

Do you charge late fees?

Accepted Answer

Yes, if payment is not received by the specified deadline, a 5% late fee may be applied.

Question 13

Do you offer invoicing for commercial clients?

Accepted Answer

Yes, we provide invoices for our commercial clients, which are payable within a set period, usually 15 to 30 days.

Question 14

Is a security deposit required?

Accepted Answer

For larger or more complex jobs, we may require a security deposit to secure your appointment.

Question 15

What is your tipping policy?

Accepted Answer

While tipping is not mandatory, it is appreciated. You can add it to the final bill or give it directly to the cleaners.

HILO CLEANING COMPANY

HILO
CLEANING
COMPANY